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Terms & Conditions

DELIVERY

Pick A Pekoe will process your order within 2 working days and will ship within the next working day. Items will then be delivered to your doorstep in the next 1-3 days via courier within Malaysia.

International Shipping
We ship worldwide. However, for shipping outside Malaysia, kindly contact us first for the appropriate shipping quotation. This will depend on the courier services available in your country.

Local Shipping Charges
Free shipping across Malaysia for orders RM100 and above (RM130 and above for Sabah & Sarawak).

Standard delivery: RM8 / RM9.80 (Sabah & Sarawak).

Large Quantity
For orders of tea leaves above 2kg, we advise you to contact us for quotation first before shipping.

Terms & Conditions
Please ensure that your address is accurate as we are not responsible for shipping errors caused by incorrect information.


PROMO CODES

  1. All promo codes are only limited to one usage per customer.
  2. Free shipping for orders above RM100 (after discount).
  3. Promo codes are applicable to designated product categories unless otherwise stated.


RETURNS & REFUNDS

  1. Teaware purchased online can be returned for a refund via post. Food products are not refundable. Returned products must be unused and is in original packaging, in good condition.
  2. Items purchased at our shops and roadshows are not eligible for returns / refunds. Discounted items including sale periods are not eligible for returns. Items purchased with discount codes are eligible for returns accordingly.
  3. All return items must be made within 5 days from the received date.
  4. Shipping costs are not refundable unless product is faulty. Return shipping costs will be borne by customers.
  5. All refunds are subject to RM5 processing fee.

 

How to return?

  1. Include the invoice, return form and products in the packaging for returns. Download your Return Form here if you have lost your copy.
  2. Make sure products are unused and are in original packaging in good condition. Pick A Pekoe reserves the right to decline returns not meeting requirements. Any returns declined are forfeited.
  3. Mail the package via couriher (Pos Laju) to

    Returns at Pick A Pekoe
    Suite 143 #LG-P2K01 Setia City Mall,
    7 Persiaran Setia Dagang,
    Bandar Setia Alam,
    Seksyen U13,
    40170 Shah Alam,
    Selangor,
    Malaysia.

  4. Email your despatch slip and return form to talktous@pickapekoe.com.
  5. Pick A Pekoe will reverse the payment within 3 working days into your account.
  6. Kindly email us for any further assistance. Our team is committed to assist you as soon as possible.


Pick A Pekoe PLT. reserves the right to change these terms and conditions at any time without prior notice.